FAQs
1. Where do you ship?
We currently ship to customers within the United States, including Alaska and Hawaii.
We do not ship to military addresses (APO/FPO/DPO), U.S. territories, or remote areas.
2. How much does shipping cost?
- Orders over $35 USD qualify for free shipping
- Orders under $35 USD are charged a flat shipping fee of $8 USD
Shipping costs are displayed at checkout before payment.
3. How long does delivery take?
- Processing time: 1–3 business days
- Shipping time:7-12Â business days after dispatch
Delivery times may vary depending on your location and carrier conditions.
4. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number.
You can use this number to monitor your shipment status.
5. Can I change or cancel my order?
If you need to make changes or cancel your order, please contact us as soon as possible.
We can only modify or cancel orders before they are processed and shipped.
6. What is your return policy?
We accept returns within 30 days of delivery.
To be eligible:
- Items must be unused and in original condition
- Items must be returned in original packaging
To start a return, please contact us at:
service@jishusilk.com
7. Do you offer refunds?
Yes. Refunds are issued after returned items are received and inspected.
- Original shipping fees are non-refundable
- Return shipping costs are the responsibility of the customer unless the item is defective
8. What payment methods do you accept?
We accept major credit and debit cards, as well as other secure payment methods available at checkout.
9. Where are you located?
Our operations are based in China:
production address：2nd Floor, Building 37, Zhong'an Yinling International
No. 888 Zhou’an Road, Xiuzhou District
Jiaxing, Zhejiang, China
We serve customers in the United States through our online store.
10. How can I contact customer support?
You can contact us anytime via email:
- Online availability: 24/7
- Support hours: Monday – Friday, 9:00 AM – 6:00 PM (Pacific Time, excluding public holidays)
We typically respond within 24–48 business hours.