Refund policy

We want you to feel confident when shopping with us. If you are not satisfied with your purchase, we offer a straightforward return and exchange process.

Return Eligibility

We accept returns within 30 days of delivery.

To be eligible for a return:

  • Items must be unused, unworn, and unwashed
  • Items must be in their original condition and packaging
  • Proof of purchase (order confirmation or receipt) is required

Non-Returnable Items

The following items are not eligible for return:

  • Final sale or clearance items
  • Gift cards (if applicable)
  • Items that show signs of use, damage, or alteration

Return Process

To initiate a return, please follow these steps:

  1. Contact us at service@jishusilk.com
  2. Provide your order number and reason for return
  3. Receive return instructions and the return address
  4. Ship the item back as instructed

Returns sent without prior authorization may not be accepted.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees are non-refundable

Refunds

  • Refunds are processed after the returned item is received and inspected
  • Approved refunds will be issued to the original payment method
  • Please allow 7-12 business days for the refund to appear, depending on your payment provider

Exchanges

We offer exchanges for eligible items.

If you would like to exchange an item:

Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 7 days of delivery.

Include:

  • Your order number
  • A description of the issue
  • Photos of the item

We will review the case and provide a suitable solution.

Important Notes

  • Please ensure items are securely packaged when returning
  • We recommend using a trackable shipping method
  • We are not responsible for lost return shipments

Contact Information

If you have any questions, please contact us:

Email:
service@jishusilk.com