Privacy policy

This Privacy Policy describes how JISHU Silk collects, uses, and protects your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following types of information:

Personal Information

  • Name
  • Email address
  • Shipping and billing address
  • Phone number (if provided)
  • Payment information (processed securely via third-party providers)

Non-Personal Information

  • Browser type
  • Device information
  • IP address
  • Website usage data (such as pages visited and time spent)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Send order confirmations and updates
  • Improve our website and services
  • Prevent fraudulent transactions

We do not use your information for misleading or unlawful purposes.

3. Sharing of Information

We do not sell or rent your personal information.

We may share your information with trusted third-party service providers only when necessary, including:

  • Payment processors (such as PayPal and card providers)
  • Shipping and logistics partners
  • Website hosting and analytics services

These parties are required to handle your data securely.

4. Payment Security

All payments are processed through secure third-party gateways. We do not store your full payment details on our servers.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Improve user experience
  • Remember your preferences
  • Analyze website traffic

You can choose to disable cookies through your browser settings.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill orders
  • Comply with legal obligations
  • Resolve disputes

7. Your Rights

Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request corrections or updates
  • Request deletion of your data

To make a request, please contact us using the information below.

8. International Data Processing

Our operations are based in China, and your information may be processed and stored outside of your country of residence.

By using our website, you consent to this transfer and processing of your information.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated effective date.

10. Contact Information

If you have any questions about this Privacy Policy or how your data is handled, please contact us:

Email:
service@jishusilk.com

production address:
2nd Floor, Building 37, Zhong'an Yinling International
No. 888 Zhou’an Road, Xiuzhou District
Jiaxing, Zhejiang, China